law politics universities courts philosophy books writing jobs literature call center english school
Indosoft Call Center Software fuels eCreek Call Center Expansion
Fredericton, NB (PRWEB) February 4, 2009 -- Indosoft Inc. announces the successful installation of its call center software suite at eCreek Solutions Group. This deployment of Asterisk based call center software with "Enhanced Q-Pump and ACD" enables eCreek to expand into inbound call center services.
"Indosoft's call center software technology was selected based on the robustness of the platform, the capability of its ACD and the availability of simple, easy to use wizards for setup and management. As a call center service provider, we had unique requirements and were looking for a complete inbound call center software suite," says Colter Strahan, Vice President of Information Technology at eCreek. "This call center software has an open architecture with flexibility and control that freely integrates with our business systems. We were looking for the best solution and the best value for our investment and everything pointed to Indosoft. The Indosoft call center technology has allowed us to reduce the cost of installation, increase agent productivity and improve overall efficiency."
"We are excited about deploying this contact center software suite at eCreek. The computer telephony system will scale to multiple Asterisk servers with individual components of the call center software solution permitting easy expansion for future growth. The ACD with skills-based routing, virtual queues and personal queues are designed to cater to the needs of enterprise level call center service providers," states James Terhune, CTO of Indosoft. "This is a feature rich call center software solution that can effortlessly scale with growth. It is a milestone in our development of call center software to build an effective ACD tightly integrated with Asterisk and a single Q-Suite managing multiple Asterisk servers."
About Indosoft
Indosoft Inc. (http://www.indosoft.com) offers full-featured call center software with global turnkey installations and software management for both inbound and outbound call centers. Indosoft remains a leading call center software solutions provider for Asterisk. Its call center software suite and iHostPBX are multi-tenant and can be deployed for hosted solutions or remote agents. Indosoft also provides predictive dialer solutions, audio conference systems, IVR solutions, do-not-call compliance and voice recording products.
About eCreek:
eCreek Solutions Group (http://ecreekgroup.com) is a leading provider of contact center solutions for a variety of industries. They provide comprehensive solutions for customer service, customer acquisition, and back-office processing to maximize the lifetime value of a customer.
###
Related Articles:
Offshore call centers in the philippines
Offshore call centers in the philippines
MetricNet Announces New Promotion, Offers 50% discount on Call Center Benchmark
MetricNet's Call Center Benchmark is a diagnostic tool for improving and optimizing call center performance.
Why Call Centers Are Untapped Revenue Opportunity in Today's Economy
Maritz Whitepaper Reveals Why Call Centers Are Untapped Revenue
Opportunity in Today's Economy
Indosoft Releases Q-suite 4.0, Its Call Center Software for Asterisk
Indosoft, a global provider of call center software announces the release of Q-Suite 4.0, its multi-tenant contact center software for Asterisk telephony platform.
The Different Types of Call Center Technology
Let us face the fact that as much as many people are not familiar with the basic idea of what a call center is, how much more with the call center technology? Several questions are being thrown in most of the call center forums online about the things related to call center and most of those are about the call center technology.
Looking for Call Center Service and BPO Services Provider in USA?
InSO are specialized in all forms of Call Center Outsourcing Services. It includes Inbound and Outbound Call Center Services, which will help you, make better use ... "The time, money and resources, and promote your bottom-line. We work with you and offer the full range of BPO services with the help of our experience, industry perspective and proof methods reproducible.InSO Outbound Call Center specializing in services generating leads, go to plan, research surveys, collection and telemarketing, mortgages, insurance, telecommunications industry, and so on. Our service c heck-acceptance of the order talking, Call Center Technical Support Customer Service, Help Desk and Answering services.
Real-Time Call Center Reporting Increases Call Center Profitability
In business, time is money And businesses operate in "real time" -- especially in a call center environment
Call Center Solutions and Many More
InSO's outbound call center services have been designed specifically with our customer's telemarketing needs in mind.
Call Center Services Quotes From Vendors to Save You Time and Money
Today's competitive business place and rapidly changing business conditions require keeping your costs down and operating with lean resources This is where call centers offer a unique business proposition cost and value to an organization
Call Center Outsourcing - Do Not Hire Till You Consider These Ten Factors
Outsourcing your incoming calls to a call center service is a very important business decision The call center service staff will be the primary point of contact for majority your customers